Inbox, tickets, answers, escalation
Give every support request a fast first move.
Oz watches the support queue, finds the right context, drafts or delivers approved responses, and escalates the cases that need a human owner.
Built for: Support teams hiring to keep up with a growing inbox, recurring questions, coverage gaps, or slow response times.
What Oz takes on
The repeatable work around the role.
Classify new requests and gather the relevant account context
Answer approved routine questions across email and chat
Escalate exceptions with a concise brief and recommended next step
A bounded first pilot
Start with one queue, not a transformation project.
Start with one category of routine tickets. Oz prepares the response, cites the source it used, and routes exceptions to the current owner.
- Works across
- Email, Slack, Teams, knowledge sources, CRM
- Approval model
- Your team chooses what Oz can do and what stays review-only.
Why teams start now
Prove the workload before adding another full-time seat.
Recruit, interview, onboard, then discover the real queue.
The role may still be right. Oz gives you operating evidence before the hiring cycle finishes.
Choose a queue, connect the tools, and start with visible guardrails.
No salary or benefits package. Expand only after the workflow proves useful.
Put the job description to work
Turn one responsibility into a live Oz pilot.
Bring the queue you need covered. Oz will help scope the workflow, identify the required context, and keep consequential actions under your control.
Start with customer support