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I Done This library · preserved by Oz

Original voices. Dates where recovered. The work lives on.

Ideas for doing better work.

796 recovered articles from I Done This, preserved with their original text and available media as I Done This becomes part of Oz. Plus 2 new evidence-backed guides from Oz.

Archive page 14 of 34

798 articles · Page 14 of 34

Communication · 5 min read

How to Leverage Psychology to Provide Better Customer Support

Despite the growing popularity of instant-messaging support and “conversational agents”—better known as chatbots—actually talking to a customer on the phone is one of the best ways to engage in a real conversation and learn more about a customer’s problems. Done right, such conversations can be helpful, valuable, and e

Time · 9 min read

How to Grow a Blog the Hard Way

Oftentimes, one of the biggest roadblocks to creating great content isn’t finding the time to write it or coming up with new angles to well-worn topics or establishing a regular publication schedule. It’s finding smart, knowledgeable subject-matter experts who are willing to actually write content. This, more than anyt

Management · 4 min read

How to Sync Items from a Kanban Board to your Daily Standup

This is a guest post from Kim Kadiyala, Partnership Manager at Zapier. A daily status update is only as helpful as it is complete. If your team struggles to log their dones, goals, and blockers, rest assured you’re not alone. But if you’re using a project management tool like Asana, Trello, or Basecamp to take [...]

Communication · 4 min read

How We Grew a Six-Figure Email List

Giveaways grow email lists. Remember that people are generally reluctant to give their address up unless they're going to get something of value in return.

Productivity · 6 min read

How We Host Meetups

Customer meetups let you casually interact with your users, building a system of trust and loyalty for your company. Here's how we host ours!

Productivity · 7 min read

How To Work With A Motormouth

No one likes a chatty coworker. No one. Here are the different kinds of chatty coworkers to watch out for, and how to keep them from disrupting your day.