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I Done This library · preserved by Oz

Original voices. Dates where recovered. The work lives on.

Ideas for doing better work.

796 recovered articles from I Done This, preserved with their original text and available media as I Done This becomes part of Oz. Plus 9 new evidence-backed guides from Oz.

Archive page 2 of 34

805 articles · Page 2 of 34

Communication · 44 min read

200 Business Applications For Your Relationship Stack

Our relationships with customers are more complex than ever before. Conversations start months before a purchase and continue for months afterwards. Our interactions span dozens of channels, from phone calls to email to live chat. Increasingly, customers have no single point of contact: marketers, sellers, developers,

Management · 5 min read

3 Ways to Create a Culture of Documentation

At many companies, documentation isn’t a core part of their internal operations, but a laborious chore to be managed; a way to prove that a meeting or conversation took place, never to be looked at again. However, the most productive, successful teams recognize obsessive documentation for what it truly is—an opportunit

Focus · 6 min read

3 Ways to Prioritize Product Development with Matrices

Even the most organized people only have so much time, which makes prioritizing work all the more important. But how do you prioritize which tasks or product features to focus on when you’re faced with dozens of potential opportunities and a small army of stakeholders? Matrices are simple organizational tools that can

Time · 7 min read

5 Checklists Applied to User Onboarding

If you’re a product person, you’ve probably spent a lot of time obsessing over the minute details of your app. You’ve spent hours tweaking the wireframes in Sketch, and even more hours working with engineering to make sure that everything’s absolutely perfect. But even once you’re satisfied, none of that hard work actu

Management · 2 min read

@Team and the All New Autocomplete

We revamped our autocomplete to make it easier to mention people and tag dones. Plus, we added @team to make it super simple to notify the whole team.